| Customer Service
toll-free 1-888-749-5601
8am - 5pm (PST)
Monday - Friday
Order Cancellations
Please call customer service at 1-888-749-5601 for any order cancellation. We will attempt to cancel any order that has not shipped from our warehouses, please notify us within 24 hours of placing your order.
Returns
Items can
be returned for credit or exchanged within 30 days of receipt. Shipping
charges are not refundable. Products may not be accepted for return
which are more than 30 days after date of purchase. All products may incur up to a 25% restocking fee. We use direct shipping
warehouses and restocking fees reflect only passing charges we incur
along to the customer returning an item. Understanding there are
times when an item must be returned we work hard to limit costs
involved in returning items. If an item is defective no restocking
fees apply. Special order items cannot be returned once they have
shipped.
To
return any product, please obtain a Return Goods Authorization
Number prior to returning the item. To obtain an RGA number and shipping instructions, please
call Customer Service at 1-208-263-6211. Requests for
returns are most times processed within 1-3 days and you will then receive
return shipping instructions. Following this process will ensure you will will receive the proper credit for your return.
Shipping
We ship by UPS, FedEx, DHL or common carrier for larger items. The delivery times vary by product from 3 to 10 business days. Delivery time depends on your location and our nearest shipping warehouse. We work hard to ship from the shortest distance to speed delivery.
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